Warranty

Warranty Terms and Conditions

  1. All products purchased from tavagaisma.lv are covered by the manufacturer's warranty.
  2. The warranty period set by the manufacturer varies for different products and can range from two to five years.
  3. Information about the manufacturer's warranty period for a specific product can be found on the product packaging or by asking a tavagaisma.lv customer consultant.
  4. In cases where the manufacturer has set a warranty period shorter than two years, the consumer has the right to submit a claim about the product's non-compliance with the contract terms within two years from the moment of purchase.
  5. The right to file a claim is valid if the product was used only under the conditions intended for it.
  6. For legal entities that are not Consumers, only the warranty period set by the Manufacturer is provided.

Please note that the manufacturer's warranty conditions are valid if the buyer can present:

  1. A document confirming the purchase (receipt, invoice, bill);
  2. The manufacturer's or distributor's warranty card (if the manufacturer or distributor has included it in the product package).
  3. Information about certified manufacturer service centers can be found in the manufacturer's or distributor's warranty card, by calling the manufacturer's representative or the distributor indicated on the product packaging, or by calling 27117849, or by writing to the email: info@tavagaisma.lv

The manufacturer's warranty conditions do not apply to damages caused by the buyer's or user's fault, which are:

  1. The product has packaging damage;
  2. The product was not used for its intended purpose and was not operated as specified in the product's user manual;
  3. Scratched or broken structures, cracked glass, water spilled in unintended places, improper care of the product, if foreign objects are found in the product, there are traces of DIY repairs indicating improper use of the product;
  4. If the damage occurred due to non-compliance of the supply voltage or cable networks with the standards set by the manufacturer, as well as due to other household and external factors, such as soot, smoke, dust, moisture, impacts, scratches;
  5. If there are visible traces of unqualified repair in the product;
  6. In cases of natural wear and tear of elements.
  7. If non-standard power supplies, accessories, and spare parts that are not certified by the manufacturer for use with the specified product were used for the product, and if this caused damage to this product;
  8. The warranty does not apply to additional equipment - connecting cables, screws, and other equipment.
  9. If the buyer has used the product for manufacturing or professional purposes (in case the specific product is not intended for such purposes);
  10. The warranty does not apply if damage occurred as a result of improper transportation of the product.

In case the product is damaged, the buyer has the following options:

  1. Go to the manufacturer's distributor (bringing along a document confirming the purchase and the warranty card);
  2. Call 27117849 or write an email to info@tavagaisma.lv where a tavagaisma.lv consultant will listen to the buyer and suggest the best solution.

Procedure for Handling Complaints and Out-of-Court Dispute Resolution

Please submit complaints about product availability or quality electronically by sending them to the email address info@tavagaisma.lv. The complaint will be reviewed within 15 working days from the date of receipt of the complaint, with the response sent to the contact address specified in the complaint.

If the complaint is deemed unfounded and you disagree with the recognition of the complaint as unfounded, you have the right to use the alternative dispute resolution options provided for in the regulatory enactments by submitting a written application to the product seller for out-of-court dispute resolution, indicating:

  • Name, surname, contact information;
  • Date of submission of the application;
  • The essence of the dispute, claims, and their justification.

Information on out-of-court dispute resolution options and out-of-court dispute resolvers:

We remind you that consumers have the right to submit a claim about a product's non-compliance with the contract terms within 24 months from the day of product delivery.